November 11, 2004
More and more patients have been taking time off from their jobs under the Family and Medical Leave Act. Consequently, we've seen an uptick in requests for eligibility certification requests. Can we charge patients for this paperwork? |
November 11, 2004
Although the office I manage is computerized, we keep hard copies of the daily deposit journal, unpaid claims, patient bills, explanations of benefits, phone messages, and practice analysis reports. Do we really need to keep all of this? If so, for how long? |
November 11, 2004
I've heard that paid time off is one of the benefits that staff members appreciate the most. Would it be a good idea to replace the usual holiday bonuses with an extra paid day off? |
November 11, 2004
Is there any reason I shouldn't ask job applicants to provide their birth date and high school graduation date? |
November 11, 2004
The three-doctor practice I manage can no longer afford to pay the full cost of employee health insurance. How much do other practices ask their staffers to pitch in? |
November 11, 2004
A patient just informed the office I manage that she received the test results of another patient with a similar name. What should I do? |
November 11, 2004
The group I work for has decided not to renew a contract with a low-paying health plan. Are we responsible for notifying this insurer's patients? What should we tell them when they call for an appointment? |
November 11, 2004
The most qualified and likable person who applied for our vacant receptionist's position has a small nose-piercing. I'd like to hire her, but I'm worried that her appearance will put patients off, and perhaps call into question the practice's credentials. Is this a legitimate concern? |
November 11, 2004
The doctors I work for have decided to open the office on Saturdays and Sundays. Should I ask current staff members to work the new hours, or should we hire part timers? |
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